Support

Draft pending legal approval. Last updated July 23, 2026.

Contact ELMG SAS at [email protected]. Support scheduling uses the Europe/Berlin time zone. Support hours and the first-response target are [SUPPORT_DETAILS_REQUIRED].

Include in your request

Describe the action that failed, the approximate time and whether the issue affects invoice download, SMTP setup or automatic delivery. Do not send SMTP passwords, Shopify access tokens, customer addresses or invoice PDFs by email.

Security reports

Report suspected security issues to [email protected] with “Security” in the subject. Do not include live credentials. A dedicated security contact and disclosure policy are [SECURITY_CONTACT_REQUIRED].